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全館限時0元免運，最懂長輩的保健品牌

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Return Policy

Return and Exchange Policy

Upon receiving your order, please check the product immediately to ensure its condition. Per Taiwan's Consumer Protection Act, you have a 7-day appreciation period (starting the day after receipt). Products must remain unopened and in their original condition for returns or exchanges. The appreciation period is not a trial period; returns or exchanges for used or opened products will not be accepted.

If the product is damaged (non-human causes), mismatched, or defective, please retain the original packaging and provide photos of the issue. Contact customer service within 7 days with the following information: name, order number, contact number, product details, reason for return, and photos. Customer service will assist with the process.

Conditions for Return:

  • Items must be new and unopened, with all original packaging, accessories, and invoices intact.
  • Missing any components or improper packaging may affect your return eligibility or incur additional fees.

Non-Acceptable Returns or Exchanges

  • Exceeding the 7-day appreciation period.
  • Opened, used, or damaged due to human error.
  • Minor packaging defects that do not affect product quality.
  • Incomplete packaging or missing invoices/accessories.
  • Intentional or excessive returns.

Return Procedure

  1. Contact customer service within 7 days to apply for a return or exchange.
  2. For pickup via Black Cat or 7-11/FamilyMart, follow instructions for item preparation and shipping.
  3. Ensure all items remain sealed in their original packaging, including invoices and shipment details.
  4. After receipt and verification by our warehouse team, we’ll notify you of the refund or exchange completion.

Refund Process

  • Credit Card: Refunds will be issued back to the card. Processing times depend on your bank.
  • ATM or COD: Provide your bank details (name, branch, account number) to process a direct transfer.

Exchange Process

If you find defects or errors with your product, please contact us promptly. Exchanges for different items will require a return and new purchase.

For assistance, contact us via: